Frequently Asked Questions

From what time to what time is open?: It depends on the store.
For more information, please visit the official website.

Are the closed days fixed?: It's open all year round.
※The museum may be closed due to maintenance of facilities.

How can I put it in eki marche Shin-Osaka?: If you would like to visit eki marche Shin-Osaka in the ticket gate by JR from another station, please purchase a ticket to Shin-Osaka Station and then purchase a ticket to Shin-Osaka Station before or after using the eki marche Shin-Osaka Station.
If you do not use JR, please purchase an admission ticket at the ticket vending machine and enter the ticket gate.
Admission tickets can be used within 2 hours from the release time. If you exceed 2 hours, a fee will be added every 2 hours for the excess time.
For customers coming with admission tickets

Do you have any smoking stores?: Some smoking booths are available at Drip X Cafe.

Do you have a parking lot or a bicycle parking lot?: There is no private parking lot or bicycle parking lot.
Also, please note that we do not offer discount services.

Where should I contact if I left something in the museum?: Please contact the ticket gate of JR West Shin-Osaka Station or the JR West Customer Center for lost items only.
JR West Customer Center for lost items only TEL: 0570-00-4146 (available for city call charges from landline phones)
If not connected, 06-6133-4146 (charged) (business hours 9:00 to 20:00, 7 days a week)

Can I use Wi-fi?: It can be used at Drip X Cafe. For more information, please contact Drip X Cafe.

Do you have any reservations or reservations for items?: It depends on each store. For more information, please contact the store.

Is there a service that can deliver the purchased products at once?: We are sorry, but we do not provide delivery services for products purchased at multiple stores.
The delivery of products purchased at each store differs for each store, so please contact the store for details.

Is there a space where you can eat and drink purchased products?: You can eat and drink the purchased products in the free space in the hall.
Please check the floor guide for free space locations.

Is there a store where you can enter with a pet?: We are sorry, but we are not allowed to enter the store with pets other than guide dogs, service dogs, and hearing dogs.
For the rules of pets and animals, please check the JR West Outing Net.

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