Frequently Asked Questions
- From what time to what time are the business hours?
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It depends on the store.
For more information, please see the shop guide/floor map.
- Have you decided on a closed day?
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It is open all year round.
※The museum may be closed due to maintenance of facilities.
- How do I get to eki marche Shin-Osaka?
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For eki marche Shin-Osaka in the ticket gate, please purchase a ticket to Shin-Osaka Station and exit the ticket gate at Shin-Osaka Station before or after using the eki marche Shin-Osaka Station.
If you do not use JR, please purchase an admission ticket at a ticket vending machine and enter the ticket gate.
Admission ticket usage time is within 2 hours from the release time. If it exceeds 2 hours, a fee will be added every 2 hours for the excess time.
For visitors coming with admission ticket
- Is there a restaurant where you can smoke?
- We have some smoking booths at Drip X Cafe.
- Do you have parking or bicycle parking?
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There is no private parking lot or bicycle parking lot.
Also, please note that we do not offer discount services.
- Where should I contact if I forget something in the hotel?
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Please contact the ticket gate of JR West Shin-Osaka Station or the JR West Customer Center for lost items dial.
JR West Customer Center Forgotten Dial TEL: 0570-00-4146 (available for local call charges from landline phones)
If it is not connected, 06-6133-4146 (charged) (business hours 9:00-20:00, 7 days a week)
- Can I use Wi-Fi?
- You can use it at Drip X Cafe. For more information, please contact Drip X Cafe.
- Do you reserve items or make reservations?
- It depends on each store. For more information, please contact the store.
- Is there a service that allows you to deliver purchased products at once?
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We are sorry, but we do not provide delivery services for products purchased at multiple stores.
Regarding the delivery of products purchased at each store, the correspondence differs for each store, so please contact the store for details.
- Is there a space where you can eat and drink purchased products?
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You can eat and drink in the free space in the hotel.
Please refer to the floor guide for free space locations.
- Is there a store where pets can enter?
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We are sorry, but we do not accept pets other than guide dogs, service dogs, hearing dogs, and animals.
Please check the JR West Outing Net for rules for pets and animals.
Other questions
Inquiries about eki marche Shin-Osaka
About our stores, products, campaigns and business hours in eki marche
Please contact eki marche Shin-Osaka representative 06-6309-5946 (business hours from 9:00 to 20:00).
Location of eki marche Shin-Osaka
〒532-0011
JR Shin-Osaka Station, 5-16-1 Nishinakajima, Yodogawa Ward, Osaka City, Osaka Prefecture
Inquiries about JR stations and trains
Inquiries about Sanyo Shinkansen (Shin-Osaka - Hakata) and conventional lines
JR West Customer Center
TEL： 0570-00-2486 (business hours 6:00 to 23:00)
Outing Net:
http://www.jr-odekake.net/
Inquiries regarding the Tokaido Shinkansen (between Tokyo and Shin-Osaka)
JR Central Website:
http://jr-central.co.jp/
Contact Us
If you would like to contact us, please refer to our Privacy Policy and the Handling of Personal Information before obtaining your consent.
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